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Covenant Health Recognized as an Adopter of the Healthcare Financial Management Association’s Patient Financial Communications Best Practices


02.08.2022

HFMA AdopterToday, Covenant Health announced it has been recognized as an Adopter of the Healthcare Financial Management Association’s PATIENT FINANCIAL COMMUNICATIONS BEST PRACTICES®. As a Best Practices Adopter, Covenant Health demonstrated that it follows nearly 100 best practices covering all aspects of financial interactions that take place in a variety of care settings.

“Patients are paying more out-of-pocket for their health care, therefore the financial conversations we have with them have never been more important,” said Stephen Forney, MBA, CPA, FACHE and Chief Financial Officer, Covenant Health. “We’ve taken steps to ensure patients are treated with compassion and respect in regard to financial matters. This recognition demonstrates our commitment.”

“When people are dealing with health issues, they should be focusing on their health, not trying to decipher confusing financial information,” said HFMA President and CEO Joseph J. Fifer, FHFMA, CPA, in learning of the award. Covenant Health has demonstrated its commitment to ensuring patients have a good experience when it comes to the financial aspects of their care.”
 
Covenant Health joins a select group of hospitals, health systems and physician practices that have received this first-of-its-kind, national recognition. A blue-ribbon task force developed these best practices to help improve communication between health care providers and consumers about financial matters. The task force included representatives from major industry groups, including the American Hospital Association, America’s Health Insurance Plans, the American Academy of Family Physicians and the National Patient Advocate Foundation among others. The best practices are part of HFMA’s HEALTHCARE DOLLARS & SENSE® initiative.

More information is available at hfma.org/dollars.



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